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Terms and Conditions | Francine Lehner
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Terms and Conditions

Effective Date: 1 January 2025


1. Overview

These Terms and Conditions govern your use of francine-lehner.ch, including purchasing digital and printed books. By accessing our website, you agree to comply with these terms. If you do not agree, please refrain from using our services.


2. Intellectual Property

All content on this website, including text, images, designs, and intellectual property rights related to the books, belongs to Mme Francine Lehner. Any unauthorized use, reproduction, or distribution is strictly prohibited.


3. Purchasing Terms


Digital Books:

- Delivered electronically upon successful payment.

- Ensure you provide a valid email address for delivery.


Printed Books:

- Shipped to the address provided after checkout.

- Delivery times may vary depending on location and shipping method selected.


4. Payment

Payments are processed securely using Stripe Gateway.

Prices displayed are in Swiss Francs (CHF) and include applicable taxes unless stated otherwise.


5. Returns and Refunds

Refer to our Refund Policy for detailed information on returns and refunds.


6. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages, including loss of data or revenue, arising from your use of our website or services.


7. Governing Law

These Terms and Conditions are governed by the laws of Switzerland. Any disputes will be resolved exclusively in the courts of Geneva, Switzerland.


8. Amendments

We reserve the right to update these terms at any time. Changes will be communicated via the website.


For further inquiries, contact us at francinelehner@gmail.com


Customer Support Policy


Effective Date: 1 January 2025


1. Support Hours Our customer support team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM - 6:00 PM, Zurich Time Zone]

  • Weekends and Holidays: Limited support available.


2. Contact Methods

  • Email: francinelehner@gmail.com

  • Phone: +41227563136

  • Live Chat: Available during support hours on our website from March 2025.


3. Response Times

We aim to respond to all inquiries within 4-8 hours. Complex issues may require additional time for resolution.


4. Support Scope

  • Assistance with orders, payments, and account issues.

  • Guidance on accessing digital books and troubleshooting downloads.

  • Support for returns and refunds in line with our Refund Policy.


For support inquiries, contact us at francinelehner@gmail.com



Commerce Disclosures


Effective Date: 1 January 2025


1. Seller Information

  • Business Name: Francine Lehner

  • Address: 1236 Cartigny, Geneva - Switzerland

  • Contact Email: francinelehner@gmail.com

  • Phone Number: +41227563136


2. Product Information

  • Digital Books: Delivered electronically upon purchase.

  • Printed Books: Shipped to the address provided at checkout. Delivery times vary based on location.

  • Pricing: All prices are listed in Swiss Francs (CHF) and include applicable taxes unless stated otherwise.


3. Payment Processing

Payments are securely processed through Stripe and Paypal. Your payment details are handled in accordance with our Privacy Policy.


4. Consumer Rights

Customers have the right to:

  • Access accurate product information before purchase.

  • Request returns or refunds in line with our Refund Policy.

  • Contact our customer support team for assistance.


5. Governing Laws and Dispute Resolution

All transactions are subject to the laws of Switzerland. In case of disputes, contact our support team to seek resolution. Legal disputes will be handled in the courts of Geneva.



Shipping Policy


Effective Date: 1 January 2025


1. Shipping Methods

We offer the following shipping options for printed books:

  • Standard Shipping: Delivery within 5 business days.

  • Expedited Shipping: Delivery within 3 business days.


2. Shipping Rates

Shipping rates are calculated based on the destination, shipping method selected, and order weight. Final shipping costs will be displayed at checkout.


3. Order Processing Time

  • Orders are processed within 2 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.


4. International Shipping

We ship to select international locations. Customers are responsible for any customs duties, taxes, or fees imposed by their country.


5. Tracking Information

  • Once your order is shipped, you will receive an email with tracking details.

  • You can track your shipment through La Poste ( laposte.fr ) using the provided tracking number.


6. Delays and Issues

  • While we strive for timely delivery, unforeseen circumstances such as weather, customs, or carrier delays may affect shipping times.

  • For issues with your shipment, contact us at francinelehner@gmail.com.


7. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.


8. Contact

For shipping-related inquiries, reach out to us at francinelehner@gmail.com

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When you visit any of our websites, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and manage your preferences. Please note, that blocking some types of cookies may impact your experience of the site and the services we are able to offer.

  • These cookies are necessary for our website to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms, or where they’re essential to providing you with a service you have requested. You cannot opt out of these cookies. You can set your browser to block or alert you about these cookies, but if you do, some parts of the site will not then work. These cookies do not store any personally identifiable information.
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